FOY – Cancellation, Return, Exchange and Refund Policy

1. Order Cancellation
1.1 Orders may be cancelled prior to dispatch through the order section on the Platform or by contacting customer support at customerdelight@foyforyou.com & Ph : +91 9920072227.

1.2 If an order has already been dispatched, cancellation may not be possible. In such cases, customers may refuse delivery, and the shipment will be treated as a return in accordance with this Policy.

1.3 Refunds for eligible cancellations will be processed to the original payment method after confirmation and verification, subject to applicable timelines of payment providers.

2. Returns and Exchanges
2.1 FOY strives to deliver Products that meet quality standards. Returns or exchanges will be accepted only in accordance with this Policy.

2.2 Eligibility for Returns or Exchanges
Returns or exchanges will be accepted only if:
a) The Product delivered is damaged, defective, expired, missing, or incorrect at the time of delivery; or
b) The Product is unused, unopened, and returned in its original packaging with all tags, labels, accessories, seals, and accompanying materials intact.

2.3 Return or exchange requests must be initiated within seven (7) days from the date of delivery. Requests received after this period may not be accepted.

2.4 Only one return and exchange process will be accepted per order.

3. Clearance and Discounted Products
3.1 Products purchased during clearance sales, promotional events, or at heavily discounted prices may be marked as non-returnable.

3.2 However, Products received in a damaged, defective, or incorrect condition remain eligible for return or replacement, subject to verification.

4. Non-Returnable Situations
4.1 Returns or exchanges will not be accepted if:
a) The Product has been used, opened, altered, or tampered with;
b) Original packaging, labels, seals, serial numbers, or accessories are missing or damaged;
c) Damage occurred due to misuse, improper handling, or negligence;
d) The Product falls under hygiene-sensitive categories, freebies, promotional items, or customized Products, unless defective; or
e) A bundled Product, kit, or combo is returned partially. Complete bundles must be returned in full.

5. Return & Exchange Process
5.1 To initiate a return or exchange, customers must contact FOY customer support at customerdelight@foyforyou.com or PH: +91 9920072227, providing order details and relevant information.

5.2 FOY may request supporting evidence, including photographs, videos (such as unboxing), or additional information, to verify the request before approving a return or exchange.

5.3 Once approved, FOY will provide instructions for return pickup or shipment, as applicable.

6. Refund Policy
6.1 Refunds will be processed only after the returned product has been received and verified at the FOY warehouse, where applicable.

6.2 Approved refunds will be credited to the original payment method within 7-10 working days, subject to processing timelines of banks or payment providers.

6.3 For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or other approved electronic methods based on details provided by the customer.

6.4 Shipping charges, handling charges, or convenience fees may be non-refundable unless the return is due to an error attributable to FOY.

7. Customer Support
7.1 For any questions, return requests, or support, customers may contact:
Email: customerdelight@foyforyou.com

Phone:  +91 9920072227
Website: www.foyforyou.com

7.2 Customer support hours:
Monday to Friday – 10:00 AM to 6:30 PM
Closed on Saturdays, Sundays, and public holidays.

8. General Provisions
8.1 FOY reserves the right to review and refuse returns or exchanges in cases of excessive, repeated, or fraudulent return activity.

8.2 FOY reserves the right to modify or update this Policy at any time. Updated versions will be published on the Platform and will become effective immediately upon publication.

8.3 This Policy shall be read together with FOY’s Terms and Conditions and Privacy Policy.